This Privacy Policy sets out how Crew Dog uses and protects any information that you give Crew Dog when you use this website.

Crew Dog is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy.

Crew Dog may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. You agree that each time that you use the Site and Services you are bound by any such changes. This policy is effective from January 12th, 2025.

What We Collect

We collect several types of information from and about users of our Website, including:

Identifiers

Such as name, postal address, e-mail address, telephone number, IP address, information that is about you but individually does not identify you; and/or any other identifier by which you may be contacted online or offline. You may also provide this information by contacting us directly in some cases. We may also ask you to send us additional information or to answer additional questions to help verify your information.

Financial Information

That you voluntarily provide us with when doing things such as fulfilling orders, processing payments, fulfilling your requests, and contacting you or the product recipient(s) in the event of order or delivery difficulties.

Commercial Information

Such as records of products or services purchased, obtained, or considered when you voluntarily provide us with this information. We use that information to fulfill orders, fulfill your requests, contact you or the product recipient(s) in the event of order or delivery difficulties, and to send communications regarding our products, services, and promotions.

Network Activity Information

Such as browsing history, device type, browser type, IP address, search history, consumer interaction information, information about your internet connection, the equipment you use to access our Website, and usage details. This information helps us understand which areas of our Website are most visited and allows us to analyze and improve the quality of your online experience.

When you use the Site, our servers may automatically record information that your browser sends whenever you visit a website. These server logs may include your web request, Internet Protocol address, browser type, browser language, date and time of your request, and one or more cookies that may uniquely identify your browser. User-submitted Site search data may be recorded and stored for research purposes and/or to resolve technical issues, which may link a user ID to a performed search. We may present links in a format that enables us to track whether those links have been followed.

Classification Information

Including demographic information such as birth date, age, and gender when you establish an account or take a survey.

Employment-Related Information

Such as name, job title, education, professional or employment-related information, and contact details if you apply for a job and voluntarily provide information. If you want to work for us, you may submit a resume or curriculum vitae online and complete an application.

Inferences

Drawn from any of the personal information categories above to create a profile reflecting preferences, characteristics, psychological trends, predispositions, behaviors, attitudes, abilities, and aptitudes.

Other Information You Knowingly Provide

When you submit information through the Site, Services, or other interactions (such as phone calls), we may store that information and associated metadata. We do not screen submissions for personally identifying information; to the extent you include such information, it will be stored and disclosed as part of our general use of that information.

Information Obtained from Third Parties

We may obtain information about you from third parties to verify the information you provide or in connection with providing the Services.

Information About Your Use of the Services

When you use the Services, we collect information about your interaction with the Site for various purposes described in this policy, including:

Cookies and Similar Technologies

When you access a Crew Dog web page, we may send one or more cookies to your device. Cookies are small files transferred to your computer’s hard drive through your web browser (if you allow) that enable the Website or service providers to recognize your browser and capture and remember certain information.

Cookies, Online Advertising, and Third-Party Data Partners

When you visit or log in to our Website, we and our service providers may use cookies, pixels, tags, web beacons, and other similar technologies (“Cookies”) to collect information about your device, browsing actions, and usage patterns.

In some cases, our online data partners or vendors may use these technologies to associate your activity on our Website with other personal information they or others have about you, including information associated with your email address or home address. We, or service providers acting on our behalf, may then send communications or marketing materials to those email or home addresses.

You may opt out of receiving this type of advertising by visiting:
https://app.retention.com/optout

Opting out does not prevent the use of Cookies necessary for the operation of our Website or the delivery of services you request.

What Do We Use Your Information For?

To Process Transactions

We use your personal and financial information for billing purposes and to fulfill your orders. If we experience issues processing an order, we may use this information to contact you. To fulfill orders, we may share personally identifiable information with third-party providers, such as shipping companies and payment processors.

To Improve Our Site and Services

We continually update and improve our Website and Services based on user feedback and usage data. Your information helps us tailor content and functionality to better serve our customers.

To Promote Our Services and Provide Additional Information

The contact information you provide may be used to send information about your account, products, services, promotions, and updates. Users may opt out of marketing emails by clicking the “unsubscribe” link in any communication. Even if you opt out of promotional messages, we may still contact you for billing or order-related purposes.

To Carry Out Legal and Contractual Obligations

Including enforcing our rights under contracts, billing, and collections.

Other Purposes

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  To present our Website and its contents to you
  
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  To fulfill any purpose for which you provide information
  
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  In any other way described at the time of collection
  
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  For any other purpose with your consent
  

We do not sell personally identifiable information. We may share information as necessary to provide Services. If you do not want non-personally identifying data shared, you may contact us at team@crew-dog.com. Withholding information may limit our ability to fulfill requests or provide full Site functionality.

How Do We Protect Your Information?

The security of your personal information is important to us. Crew Dog uses technical and physical security measures to help protect against unauthorized access to systems where personal data is stored. Sensitive information entered on order or registration forms is encrypted using Secure Socket Layer (SSL) technology.

While we strive to protect your information, no method of transmission over the Internet is completely secure. Crew Dog cannot guarantee the absolute security of data transmitted to or from our Website.

You are responsible for maintaining the confidentiality of your account credentials. Sharing login details with third parties may allow them access to your account and personal information.

Text Messages

You may elect to receive text messages from us. When you sign up, we may send promotional offers and updates, including messages triggered by your activity on our Website such as cart reminders. We collect and store the information you provide, including your phone number and message interaction data.

You may opt out of text messages at any time by replying “STOP” to any message. For more information, please review our Terms of Use.