Shipping Policy

Shipping orders will be shipped via either DHL eCommerce Parcel Ground or USPS Ground Advantage.

Full credit card billing address must match the full address of the shipping. We cannot accept orders addressed to P.O. boxes, APO/FPO/DPO addresses.

Shipping is available to most countries, except for North Korea, Russia, Belarus, and Ukraine.

Please allow 3-5 business days for order processing and verification (an additional 4-8 business days for Ground shipping). We are not responsible for any lost, stolen, or damaged shipments. All shipments the buyer assumes all responsibilities of claims made with the shipping carrier.

Customers may select either Standard or Economy Shipping. Economy Shipping delivers your products across the United States in 4-8 business days. That’s only a couple of days longer than Standard delivery, but up to 15% cheaper. 

Shipping is calculated based on the weight and distance from our facility.

All Shipping Addresses

  • The shipping address must be exclusively in Latin characters.
  • We do not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address

Delivery to a PO box

  • Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
  • PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be considered as a standard order.
  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
    • First name: John (matching the name on the box)
    • Last name: Smith (matching the name on the box)
    • Address 1: PO Box 1776
    • Zip code: 28034
    • City: Dallas
    • Country: United States

Requirements for home delivery  

For a successful home delivery, the following should be provided:

  1. Recipient’s name (matching the name on the apartment building)
  2. Street address and house number
  3. Apartment number (if applicable)
  4. Floor number (optional)
  5. Zip code
  6. Country

If the recipient doesn’t provide the listed information, the carrier might be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.